Privacy Policy

Last Updated: 20/04/2025

At Midlothian Chiropractic, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website www.midlothianchiropractic.co.uk (“Site”).

1. Information We Collect

We may collect and process the following data when you interact with our website:

Personal details such as name, email address, and phone number when you submit contact or booking forms.
Technical data such as your IP address, browser type, and pages visited on our website via Google Analytics.

2. How We Use Your Information

We use your information to:

Respond to your inquiries and manage appointment requests.
Improve the content and functionality of our website.
Monitor website usage via Google Analytics to enhance user experience.
Comply with legal obligations.

3. Cookies

Our website uses cookies to improve your browsing experience and collect anonymised analytics data. Google Analytics cookies may track visitor behaviour. You can manage your cookie preferences via your browser settings.

4. Lawful Basis for Processing

We process your data under the lawful bases of:

Consent – when you submit forms or opt-in to communications.
Legitimate interest – to improve our website and services.
Legal obligation – to comply with applicable laws.

5. Data Sharing

We do not sell your data. We may share your information with:

Service providers, such as Nettl (website hosting) and Google (analytics), who help operate the website.
Relevant authorities if required by law.

6. Data Storage and Security

Your data is securely stored with our hosting provider, Nettl, in compliance with the UK GDPR and the Data Protection Act 2018. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent to processing at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is not being handled correctly.

8. Third-Party Services

Our website uses third-party services, including Google Analytics, to collect anonymised usage data. These services have their own privacy policies, and we encourage you to review them.

9. Retention of Data

We will only retain personal data submitted via forms for as long as necessary to respond to your enquiry or provide services. After this, data will be securely deleted.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.